Quest Diagnostics CIC App
Clinical Insights Companion app
Implementation guide for eClinicalWorks® EHR
Quest’s simple implementation of the Clinical Insights Companion (CIC) app helps reduce the burden on your practice’s administrative, IT, and clinical support staff. Using this guide will allow your support staff to quickly determine the easy steps to follow.
Steps for adding the Quest CIC app to the eCW EHR
- Your practice administrator adds the CIC app to your EHR with these steps:
a. Log in to the eCW EHR
b. From the Admin menu, select Product Activation to display the eClinicalWorks® Product Hub > On-Demand Activation menu
c. Locate FHIR APIs in the list
d. To the far right, select the Activate button or Settings to display the FHIR APIs dashboard.
(Note: The Activate button will display if the FHIR APIs dashboard has not yet been activated. Or Settings will display if it has already been activated.
e. In the Provider Centric Apps tile, select Set up
f. Then, in the Add New App tile, enter the activation code that was provided to you by Quest Diagnostics and select Add
- Quest Diagnostics will enable the CIC app for you from the eCW portal (and will notify you via email, confi rming that you can now take the next steps)3. Activate the CIC app for end users with these steps:
a. Log in to the eCW EHR
b. From the Admin menu, select Product Activation to display the eClinicalWorks Product Hub > On-Demand Activation menu
c. Locate FHIR APIs in the list
d. Select Settings to display the FHIR APIs dashboard
e. In the Provider Centric Apps tile, select Set up
f. Locate the CIC app in the list and select Activate
g. Once you’ve activated the CIC app, User Confi guration will display in the app tile
h. Select User Confi guration to display the User Enablement page
i. Select the specifi c end users from the Users to be enabled list, and use the > arrow to move them to the Enabled Users list - Once an end user is enabled, they’ll then be able to select the CIC app from the apps menu and start using the CIC app immediately for patients in the EHR.
Practice implementation checklist
Following this checklist can help you track when Quest and your administrative team have completed each of these simple steps:
Quest Diagnostics
- Send the CIC app activation code to the practice
- Once the practice adds the CIC app to Product Hub, enablethe CIC app from the eCW portal
Practice administrator
- Log in as Admin > Product Hub > On-Demand Activation
- Locate FHIR APIs > Activate/Settings
- Go to Provider Centric Apps > Set up
- Enter the activation code in the Add New App tile > Add
- After Quest enables the CIC app, return to FHIR APIs > Settings
- In Provider Centric Apps > Set up, fi nd Quest CIC > Activate
- Select User Confi g > Select and move end users to the Enabled Users list
Once you’ve implemented the CIC app for your physicians and other end users, they’ll be able to access a patient’s diagnostic history in one simple-to-navigate, time-sequenced view.
- Enabling faster, more informed clinical decision-making
- Reducing search time
- Helping to improve patient care coordination among physicians and staff
- Enhancing overall workfl ow effi ciency
Empower your practice administrators, IT, and clinical support teams to quickly and accurately implement the CIC app for your providers and other eCW EHR end users.
For technical issues with eCW, please contact eCW Support.
For technical issues with the CIC app, please contact the Quest Technical Help Desk at 1.800.697.9302.
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- Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2026 Quest Diagnostics Incorporated. All rights reserved. FAQ14338 1/2026
Documents / Loharano
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Quest Diagnostics CIC App [pdf] Torolàlana ho an'ny mpampiasa CIC App, App |