TRIXIE Manuals & User Guides

TRIXIE Heimtierbedarf GmbH & Co. KG is a prominent global supplier of pet products, headquartered in Tarp, Germany. Since its founding, the company has focused on the harmonious coexistence of pets and their owners, providing a vast range of accessories including scratching posts, beds, specialized food dispensers, and care products. With a commitment to quality and innovation, TRIXIE serves pet owners across the world through a network of specialist retailers.

The brand is well-known for its 'Friends on Tour' line of transport solutions, 'Natura' hutches for small animals, and an increasing range of smart pet devices. Whether for dogs, cats, birds, fish, or reptiles, TRIXIE develops products that support the health, activity, and comfort of household pets.

• How do I connect my TRIXIE Smart device to the app?

  Download the Trixie Smart App via the QR code in your manual. Ensure your smartphone is connected to a 2.4 GHz Wi-Fi network, as 5.0 GHz networks are not supported for pairing. Follow the in-app instructions to add your device.

• How do I maintain my TRIXIE cordless clipper?

  It is essential to oil the blade set before, during, and after use. Failure to do so can reduce battery life and may invalidate usage claims. Clean the shearing head with the included brush after every use.

• What type of sand should be used in TRIXIE burrowing boxes?

  For hygienic reasons, use only dry, untreated play sand or special sand designed for small animals. If the box is used as a toilet, change the sand regularly to prevent mold.

• Who should I contact for support with TRIXIE smart devices?

  For specific inquiries regarding smart devices and app connectivity, you can contact the dedicated support team at smartsupport@trixie.de.