Onity Manuals & User Guides

Onity is a prominent provider of advanced electronic access solutions, specializing in mobile credentials and smart locking technology for the hospitality, marine, education, and military sectors. Originally part of Carrier Global Corporation and now integrated into Honeywell's building automation portfolio, Onity offers a wide range of products including the Serene and Passport locking systems, DirectKey mobile access technology, and energy management solutions.

With a presence in over 125 countries, the brand focuses on enhancing security and guest convenience through contactless and Bluetooth-enabled access control. Their portfolio includes electronic locks, electronic safes, and energy management systems designed to streamline operations and improve user experience.

• How do I contact Onity technical support?

  For technical support, you can visit the official Onity website or call their support line at 1-800-248-6189.

• What does a red LED light mean on my Onity lock?

  A solid red LED typically indicates invalid data or that the card is not accepted. If the red light flashes rapidly or is accompanied by other colors, it may indicate a low battery or that the lock is blocked.

• How do I replace the batteries in an Onity Serene lock?

  To replace the batteries, remove the T10 screw from the battery faceplate, lift the faceplate, pull the tab to remove the battery compartment, and replace the 4 AA alkaline batteries ensuring correct polarity.

• What is Onity DirectKey?

  DirectKey is a mobile access technology that allows users to download an assigned key to their smartphone and unlock doors via Bluetooth, eliminating the need for physical keys or cards.