HID Global powers trusted identities worldwide, providing secure access control solutions, contactless readers, ID card printers, and mobile authentication technologies.
HID Global is a worldwide leader in trusted identity solutions, empowering millions of people in over 100 countries to transact safely, work productively, and travel freely. As a brand of ASSA ABLOY, HID provides a comprehensive ecosystem of secure access products, including physical access control systems, ID card printers, digital identity technologies, and biometrics.
The company’s portfolio features industry-standard solutions such as iCLASS SE, Seos, and HID Mobile Access, serving sectors ranging from government and healthcare to education and financial institutions. HID also manufactures specialized document readers and RFID tagging solutions. Users can find extensive support resources, including user manuals, drivers, and developer tools, through HID's dedicated service portals.
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Drivers, SDKs, and software such as the Access-IS Document Reader Software are typically available through the HID Developer Portal or the main HID Support site.
You can reach technical support by visiting support.hidglobal.com, where you can submit a query or find regional phone numbers. General customer service inquiries can be sent to customerservice@hidglobal.com.
For most readers, clean the enclosure and glass with a lint-free cloth moistened with isopropyl alcohol. Avoid corrosive or abrasive cleaners to prevent damage to the device.
HID Global provides a General Warranty Policy on their official website, covering hardware and on-premise software. Refer to the specific product documentation for detailed warranty periods.