German Pool is a leading home appliance brand from Hong Kong, known for its water heaters, kitchen appliances, air conditioners, and smart home solutions.
Pool Alemana is a renowned home appliance brand based in Hong Kong, celebrated for its wide range of high-quality products. Originally famous for its electric water heaters, the company has diversified to offer a vast selection of home electronics including air conditioners, air purifiers, built-in kitchen appliances, and lifestyle gadgets.
With a focus on innovation, German Pool provides smart home solutions compatible with the German Pool Smart Control APP, allowing users to control devices remotely. The brand is dedicated to providing safe, energy-efficient, and user-friendly products backed by comprehensive warranty and support services.
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You can register your warranty online at www.germanpool.com/warranty. Registration is usually required within 10 days of purchase to ensure validity.
The German Pool Smart Control APP is available for download on the Apple App Store for iOS devices and Google Play for Android devices.
For repairs and support, you can email repairs@germanpool.com or contact their Customer Service & Repair Centre at +852 2333 6249 (Hong Kong).
Refer to the troubleshooting section of your specific user manual. If the issue persists, disconnect the power and water supply immediately and contact the Customer Service Centre.
Always check the specific care instructions for your product. For appliances like toasters or heaters, do not immerse in water. For dishwasher accessories, check if they are marked dishwasher safe.